Microspot Privacy Policy

Microspot uses the data we collect to operate our business and provide you the products we offer, which includes using data to improve our products and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your purchases, product updates, promotions and product information. However, we do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files anywhere, without your prior permission.

In carrying out these purposes, we combine data that we collect to give you a more seamless, consistent and personalized experience.

Providing and improving our products: We use data to provide and improve the products we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, developing new features, conducting research and providing customer support. Examples of such uses include the following:

• Providing the Products: We use data to carry out your transactions with us and to provide our products to you.
• Customer support: We use data to diagnose product problems, solve issues and provide other customer care and support services.
• Product registration: We use data serial number, name, email, address to register your software.
• Product Improvement: We use data to continually improve our products, including adding new features or capabilities. For example, we use error reports to improve stability, bug reports to determine problems with features, and recommendations to provide new features and improvements.
• Business Operations: We use data to develop analysis and business intelligence that enable us to operate, protect, make informed decisions and report on the performance of our business and sales.

Communications: We use data we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or email or other means to discuss your licensing, let you know when updates are available, remind you about items left in your online shopping basket, invite you to participate in a survey, send you promotions and other product related information. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Microspot by email.

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorised. We also share data with Microspot-controlled affiliates; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of Microspot.

In addition, we share personal data among Microspot-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

We will access, transfer, disclose and preserve personal data, including your content (such as the content of your emails in Outlook.com, or files), when we have a good faith belief that doing so is necessary to:

1. comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
2. protect our customers, for example to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone;
3. operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or
4. protect the rights or property of Microspot, including enforcing the terms governing the use of the products – however, if we receive information indicating that someone is using our products to traffic in stolen intellectual or physical property belonging to Microspot, we will not inspect a customer’s private content ourselves, but we may refer the matter to law enforcement.

Please note that some of our products include links to products of third parties whose privacy practices differ from Microspot’s. If you provide personal data to any of those products, your data is governed by their privacy statements.

Microspot stores your information, such as name, email, phone number and other relevant contact information pertaining to your purchase or enquiry on a secure database in-house. Our third party payment gateway may store some of your data, from a purchase through our online store, and therefore have their own privacy policies and data control methods. For more information on this please contact Digital River directly.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, some private information such as (credit cards, social security numbers, financials, etc.) will not be stored on our servers or in writing.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

You can request to view, update or edit your personal data by contacting Microspot directly. We will respond to requests to view, update or edit your personal data within 30 days. You can always access your licensing information from within the Microspot products.

You can always choose whether you wish to receive promotional emails, messages, telephone calls and postal mail from Microspot through the unsubscribe options at the bottom of the emails we send.

Many Microspot products are intended for use by organizations and are administered to you by your organization. Your use of Microspot products may be subject to your organization’s policies, if any. If your organization. is administering your use of the Microspot products, please direct your privacy enquiries to your administrator. Microspot is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

If you use an email address provided by an organization. you are affiliated with, such as an employer or school, the owner of the domain (e.g. your employer) associated with your email address may: (i) control and administer your Microspot preferences and (ii) view, edit, update and process your data, including the contents of your communications and files.

If you have any questions about your data, how we handle it or anything else relating to the privacy of your data, please use the contact details below.

Email: info@microspot.co.uk
Phone: +44 (0)1622 793008

Please note our offices are located in the United Kingdom and our opening times are Monday to Friday, 9:00am to 5:00pm (excluding holidays).